Chatbots such as ELIZA and PARRY were early attempts at creating programs that could at least temporarily fool a real human being into thinking they were having a conversation with another person.
PARRY's effectiveness was benchmarked in the early 1970s using a version of a Turing test; testers only made the correct identification of human vs.
A stateless chatbot approaches each conversation as if it was interacting with a new user.
In contrast, a stateful chatbot is able to review past interactions and frame new responses in context.
In sales, for example, a chatbot may be a quick way for sales reps to get phone numbers.
If the bot is sophisticated enough to pass the Turing test, the person may not even know they are interacting with a computer program.Once a conversation gets too complex for a chatbot, it will be transferred to a human service As consumers continue to move away from traditional forms of communication, chat-based communication methods are expected to rise.Chatbot-based virtual assistants are increasingly used to handle simple tasks, freeing human agents to focus on higher-profile service or sales cases.Chatbot use is on the rise, both in the business and consumer markets.As chatbots get better, consumers have less to quarrel about in interacting with them.
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In sales, chatbots are being used to assist consumers shopping online, either by answering noncomplex product questions or providing helpful information that the consumer could later search for, including shipping price and availability.